Contact Maxorin: Phone, Email and Addresses for Every Question
Quick answerFor orders, tracking, refunds and batch checks, call the Maxorin order desk at +1 (323) 348-1373 (hours not published). Sales questions go to [email protected]. The website inbox, [email protected], handles page errors and press but cannot see orders. Returns go to 280 Park Avenue, Floor 19, New York, NY 10017.
How do you contact Maxorin?
There are three main contact routes and two mailing addresses. The label also prints its own distributor phone. Phone is the quickest route for anything tied to an order.
Order desk phone
+1 (323) 348-1373
Hours not published. Orders, tracking, changes, refunds and batch checks.
Sales email
[email protected]
Packs, prices and checkout. Add your order ID if you have one.
Website email
[email protected]
Mon-Fri 9:00am-5:00pm ET. Page errors, privacy and press. This inbox cannot see orders.
Office
4 Times Square, Floor 22, New York, NY 10036. A business address, not a walk-in store.
Returns address
280 Park Avenue, Floor 19, New York, NY 10017. Call the order desk before you mail a parcel.
Label distributor phone
+1 (323) 395-2817
Printed on the label for Maxorin, Aurora, CO 80011.
Which contact should you use for each question?
Each channel can see different things. Order records sit with the order desk, and page content sits with the website team.
| Your question | Who to contact | Why |
|---|---|---|
| Where is my order? | Order desk phone | The desk looks up tracking by order ID |
| Change or cancel an order | Order desk phone | Changes need to happen before the parcel ships |
| Start a refund | Order desk phone | Claims open by phone within 60 days of purchase |
| Is my lot genuine? | Order desk phone | Quote MAX-26/MA-8307 or the lot on your bottle base |
| Pack sizes, prices or checkout | Sales email or order desk | Both can explain the 2, 3 and 6-bottle packs |
| A question about the label | Sales email, or the label phone | The label lists the distributor's own contacts |
| Typo or wrong fact on a page | Website email | Corrections are handled by the Editorial Desk |
| Press, privacy or partnerships | Website email | Send your name, topic and deadline |
| Is it safe for me? | Your doctor or pharmacist | Only they know your health and medicines |
When should you call the order desk?
Call +1 (323) 348-1373 for anything about an order you have placed. The desk handles order status, tracking, address changes, cancellations and refund claims.
The hours have not been published. If your call is not answered, try again during regular weekday business hours and have your order ID ready.
The desk can also check a lot number against the stock it shipped. Steps for that are on the batch verify page.
What are the two email addresses for?
The sales email, [email protected], is for buying questions. Use it to ask about pack sizes, checkout or shipping before you order.
The website email, [email protected], reaches the team that runs this site. It is read Mon-Fri 9:00am-5:00pm ET. It handles typos, wrong facts, privacy requests and press, but it cannot see orders or payments.
Many buying questions are already answered on the site. Pack prices are on the pricing page, and delivery times and tracking are on the shipping page.
Order questions go by phone
If your question is about a specific order, email will be slower than a phone call. The website inbox will point you back to the order desk.
What is the phone number printed on the label?
The Maxorin label lists +1 (323) 395-2817 along with [email protected]. These belong to the distributor named on the bottle, Maxorin, Aurora, CO 80011.
That line is useful for questions about the product itself. For an order you placed through this site, the order desk at +1 (323) 348-1373 can see your record, so start there.
Where do returns go?
Returns go to 280 Park Avenue, Floor 19, New York, NY 10017. Always call the order desk first so the claim is logged against your order ID.
Call within 60 days
Phone +1 (323) 348-1373 with your order ID. The 60 days count from the purchase date.
Pack the bottles
Include your full name, email and order ID on a note inside the parcel.
Ship with tracking
Return shipping is paid by the buyer. A tracked service lets you prove delivery.
Watch for the refund
Refunds are issued 3-5 business days after the return is credited, then take 5-10 days to show on the card.
Full terms are on the refund policy page.
Is the office open to visitors?
No. The office at 4 Times Square, Floor 22, New York, NY 10036 is a business address for the retail desk. It is not a store or a pickup point.
Please do not send returns to the office. Parcels sent there may not be matched to a refund claim. Use the returns address above instead.
What should you have ready before you get in touch?
A few details make any contact faster. The order ID matters most, since the desk searches by it.
| Reason for contact | Have this ready |
|---|---|
| Order status or tracking | Order ID, full name and the email used at checkout |
| Change of address | Order ID and the new address, before the parcel ships |
| Refund claim | Order ID, purchase date and the number of bottles you will return |
| Batch or seal problem | Order ID, lot number, best-before date and a photo of the issue |
| Page correction | The page address, the wrong line and a source if you have one |
How do you report a suspicious listing or email?
Tell us if you see Maxorin sold somewhere that looks wrong, such as an auction site or a social media seller. Copies and spiked products are a known problem in this category (FDA, sexual enhancement notifications).
Email [email protected] with a link, a screenshot or a photo of the bottle. Also check any email that claims to be from us. The retail desk is Maxoerin, with an extra e, and genuine order emails trace back to this site or the brand checkout.
Fake listing
Send the link and a screenshot to the website email.
Odd bottle
Photograph the seal, label and base, then call the order desk.
Strange email
Do not click links or share card details. Forward it to the website email.
What happens after you get in touch?
A phone call to the order desk is usually settled on the spot. The desk looks up your order ID and gives you the status, the tracking link or the next step for a refund.
Emails take longer. The website inbox is read on weekdays, and a correction to a page is dated once it goes live. Keep a note of the date, the person you spoke with and what was agreed. That record helps if you need to follow up.
Which questions can the desk not answer?
The order desk and website team are not medical staff. They can read the label to you, but they cannot say whether it suits your health or your medicines.
Ask your doctor or pharmacist first if you take nitrates, blood pressure drugs or blood thinners. The side effects page explains why. The label caution also asks anyone with a medical condition to check with a physician first.
Contact Maxorin FAQ
What is the Maxorin phone number?
The order desk is +1 (323) 348-1373. It handles orders, tracking, changes and refunds. Its hours have not been published.
What is the phone number on the Maxorin label?
The label lists +1 (323) 395-2817 for the distributor, Maxorin, Aurora, CO 80011. For anything tied to an order, use the order desk at +1 (323) 348-1373.
How do I start a Maxorin refund?
Call the order desk with your order ID within 60 days of purchase. Confirm the return steps by phone before you mail anything.
Can I email the website about my order?
The website inbox cannot see orders, so it cannot help with one. Call the order desk or email [email protected] instead.
Where do I send a Maxorin return?
To 280 Park Avenue, Floor 19, New York, NY 10017. Put your full name, email and order ID inside the parcel and use a tracked service.
Can I visit the Maxorin office?
The office at 4 Times Square, Floor 22, New York, NY 10036 is a business address, not a store. Orders and returns are handled by phone and mail.
Can the order desk say if Maxorin is safe with my medicine?
No. The desk can read you the label, but only your doctor or pharmacist can check it against your medicines and health.
How do I report a fake Maxorin listing?
Email [email protected] with a link or photo of the listing. If you bought from it, call the order desk as well.
Questions answered? Order Maxorin
One capsule a day, 30 per bottle, with a 60-day money-back guarantee. Still unsure? Call +1 (323) 348-1373 before you buy.
