Maxorin Shipping: Costs, Tracking and What to Do If a Parcel Is Late

Shipping is free in the US when you buy 3 or 6 bottles. The 2-bottle pack is the only one with a shipping fee.

That fee is not printed on the sales page. It appears on the checkout page, next to the pack total, before you pay. You can back out at that point if the total is more than you want.

Three things are published: free US shipping on the bigger packs, a fee on the smallest pack, and tracking by email. Delivery time, carrier and international shipping are not.

We would rather tell you a detail is missing than guess at it. Your tracking link is the most accurate source once the order ships.

If you need the order by a certain date, such as before a trip, call the desk before you buy and ask what to expect.

Every order follows the same basic path. No step has a published time, so use the tracking link to see where yours is.

Tracking comes in your order email. Open it, find the tracking details and follow the link to the carrier's page.

A new tracking link may show no scans for the first day or two while the parcel waits for pickup. If it still shows nothing after several business days, call and ask.

The website inbox, [email protected], cannot see orders. For anything about a parcel, the phone line is the right place.

Check the tracking link first. If it has not moved for several days, or it says delivered and you have nothing, call the order desk.

Have your order ID ready when you call +1 (323) 348-1373. Check with neighbors and your building's mail room too, since parcels are often left nearby.

Keep the 60-day guarantee in mind. It counts from the purchase date, not the delivery date. A long delay uses up part of your window, so do not wait weeks before you call. The guarantee page explains the clock in full.

Do not use a bottle with a broken or missing seal. The label says so plainly, and it is the simplest safety rule you have.

The refund policy covers returns and refund timing. For wrong or damaged items, ask the desk how it wants the goods handled before you post anything back.

You do. Under the 60-day guarantee, the buyer pays return shipping and should use a tracked service.

Send the parcel to 280 Park Avenue, Floor 19, New York, NY 10017. Put a note inside with your full name, email and order ID. Call the order desk first, so the return is expected when it lands.

Keep the tracking number for your return. It is your proof that the parcel reached the returns address. Damaged or wrong items are a separate case, so call the desk before posting those back.

International shipping is not published. The retail desk serves the United States, and the free shipping offer applies to US addresses.

If you live abroad, call the order desk before you order. Ask whether your country is served, what it costs and who pays any import charges. Do not buy from an overseas marketplace listing instead. The where to buy page explains why.

Call the order desk as soon as you can. The line handles orders, tracking, changes and refunds, and early calls give the best chance of catching a parcel before it leaves.

Give your order ID and the exact change, such as a new address or a different pack. If the order has already shipped, the desk will explain the return route under the refund policy.

The 3-bottle pack is the smallest order that ships free. It lasts 90 days, which covers the 60-day window with a month to spare.

The 2-bottle pack has the lowest total at $178, but the fee closes some of that gap. Six bottles also ship free and cost the least per bottle. See the pricing page for cost per day on each pack.