Maxorin Refund Policy: Returns, Refund Timing and Your Rights
Quick answerYou can request a Maxorin refund within 60 days of purchase. Call +1 (323) 348-1373 with your order ID, then send the bottles by tracked mail to 280 Park Avenue, Floor 19, New York, NY 10017, with your name, email and order ID inside. You pay return postage. Refunds are issued 3-5 business days after the return is credited.
What does the refund policy say, in short?
This policy covers Maxorin orders placed through the licensed U.S. retail desk. It explains who can get a refund, how to ask and how long the money takes.
The core terms fit in one table. Each row is explained further down the page.
| Term | What it means for you |
|---|---|
| Refund window | 60 days from the purchase date |
| How to request | Phone the order desk at +1 (323) 348-1373 with your order ID |
| Return address | 280 Park Avenue, Floor 19, New York, NY 10017 |
| What goes inside | A note with your full name, email and order ID |
| Return postage | Paid by the buyer; tracked service advised |
| Refund issued | 3-5 business days after the return is credited |
| Time to show on card | 5-10 days after the refund is issued |
| Orders covered | Orders placed with the authorized seller |
Who is eligible for a refund?
You are eligible if you bought Maxorin from the authorized seller and you ask within 60 days of the purchase date. Every pack size qualifies.
The published terms do not require the bottles to be unopened. When you call, ask the desk what to send back, and include any bottles you still have.
The published terms do not ask for a reason. Feedback still helps, so feel free to say how the product worked for you.
Orders from marketplaces, resellers or look-alike sites fall outside this policy. The where to buy page explains why that matters.
How do you request a Maxorin refund, step by step?
Requests are made by phone. Call the order desk at +1 (323) 348-1373 and give your order ID.
The desk logs your request and confirms the return steps. Its hours are not published, so call early in your window. The website inbox, [email protected], handles site questions only and cannot see orders.
Check your date
Make sure you are within 60 days of the purchase date shown on your order email.
Call the order desk
Call +1 (323) 348-1373 with your order ID and ask for a refund under the 60-day guarantee.
Pack the bottles
Put the bottles in a sturdy box with a note giving your full name, email and order ID.
Post by tracked mail
Send the parcel to 280 Park Avenue, Floor 19, New York, NY 10017 with a tracked service. You pay the postage.
Wait for the credit
The refund is issued 3-5 business days after the return is credited, then takes 5-10 days to reach your card.
Keep a short record of the call: the date, the time and what the desk said. Those notes help if a question comes up later.
Where do you send a return, and what goes inside?
Send returns to 280 Park Avenue, Floor 19, New York, NY 10017. This is the returns address. It is not the same as our office at 4 Times Square, Floor 22, New York, NY 10036.
Your full name
The name used at checkout, so the parcel can be matched to the order.
Your email
The email on the order. It is also where updates are sent.
Your order ID
The single most useful detail. Write it clearly on the note.
Use a sturdy box so the bottles arrive in one piece. Seal it well, and keep a photo of what you packed.
A parcel with no name or order ID inside is slow to match. That can delay the credit, and with it the refund.
Who pays for return shipping?
The buyer pays return postage. Choose a tracked service, because tracking is your proof that the parcel arrived.
Keep the tracking number until the refund shows on your card. If a parcel goes missing without tracking, it is hard to show it was sent. The shipping page covers outbound delivery and tracking.
When will you get your money back?
The refund comes in two stages. First the return is credited and the refund is issued, then your card issuer posts it.
- Return delivered
Your tracked parcel reaches the returns address.
- Return credited
The return is logged against your order ID.
- 3-5 business days
The refund is issued to the card you paid with.
- 5-10 more days
Your card issuer shows the credit on your statement.
If your card shows nothing about three weeks after the return was delivered, call +1 (323) 348-1373. Have your order ID and return tracking number ready.
What if your order is damaged or wrong?
Call the order desk with your order ID as soon as you open the box. Describe the problem and have photos ready.
A bottle with a broken seal should not be used. Keep the box and packing until the desk tells you what to do. Ask how the goods should be handled before you post anything back, since this case differs from a standard guarantee return.
Check your parcel on the day it arrives. Count the bottles against your pack size and read each label. Each bottle should say Maxorin and 30 capsules. An early call makes a problem much easier to sort out.
Can you cancel an order?
Call the order desk at +1 (323) 348-1373 as soon as you decide. The line handles order changes, so an early call has the best chance of stopping a parcel before it ships.
No cancellation cut-off time is published. If the order has already left, it becomes a return under this policy, with the same 60-day window.
What about chargebacks?
Please call the order desk before you dispute a charge with your bank. Most refund questions can be settled with one call and your order ID.
A card dispute is your right under your card's rules. It can also slow things down, because the bank and the seller then exchange records before anything is decided. If you have already opened a dispute, tell the desk, so the refund is not issued twice.
How does this policy relate to the 60-day guarantee?
They are two views of the same promise. The Maxorin guarantee page explains the 60-day window with example dates. This page sets out the return rules that apply when you use it.
If you are still choosing a pack, the pricing page shows how long each one lasts against the window. The 3-bottle pack covers all 60 days with a month to spare.
For anything this page does not answer, the contact page lists every way to reach the desk, and which one handles what.
What does this policy not cover?
A few cases fall outside the standard refund. Knowing them ahead of time avoids surprises.
Covered
- Orders from the authorized seller
- Requests made within 60 days of purchase
- All three pack sizes
- Refunds to the original card
Not covered
- Orders from marketplaces or resellers
- Requests made after day 60
- Return postage, which the buyer pays
- Any promise that Maxorin will work for you
When this page changes, the “Last updated” date at the top moves forward. If a term here ever differs from what the desk tells you, ask the desk to confirm it in writing by email.
Maxorin refund policy FAQ
How long do I have to ask for a Maxorin refund?
60 days from the purchase date. The window does not start on the delivery date.
How do I request a refund?
Call the order desk at +1 (323) 348-1373 with your order ID. The desk logs the request and confirms the return steps.
Can I request a refund by email?
Use the phone. The website inbox, [email protected], cannot see orders, so it cannot start a refund.
Where do I send my return?
280 Park Avenue, Floor 19, New York, NY 10017. Put your full name, email and order ID on a note inside the parcel.
Do I have to pay for return shipping?
Yes. The buyer pays return postage. Use a tracked service and keep the tracking number until your refund appears.
How long does the refund take?
It is issued 3-5 business days after the return is credited. Your card issuer then takes 5-10 days to show it.
What if my order arrived damaged or wrong?
Phone the desk with your order ID and photos of the damage. Ask how to handle the goods before you post anything back.
Can I cancel an order?
Phone the desk the moment you decide. If the order has already shipped, it is handled as a return under this policy.
Order Maxorin with a 60-day refund window
Every pack is covered by the same 60-day money-back guarantee. Read the Maxorin guarantee terms, then pick 2, 3 or 6 bottles.
